Terms of Business

Payment for orders
All orders will be accepted together will payment made either by valid and effective cheque, postal order, credit/debit card (not amex) or BACS.

For those clients with an account, payment must be made within 14 days of statement. Failure to meet this may result in further orders not being accepted.

In addition, late payment as stated in the Late Payment of Commercial Debts (Interest) Act 1998 will incur an interest charge of 8% above the Bank of England base rate per month or part of. The purchaser will also pay any collection costs, including reasonable legal fees to recover the outstanding balance. (£10 fee for returned cheques)

PAYMENT MUST BE MADE IN POUNDS STERLING.

VAT (currently 17.5%)
Value added tax (VAT) is charged on all orders as shown on the price list placed within the E.U, unless a valid VAT exemption number is given when placing your order. All orders from outside the E.U (Including the Channel Islands) are exempt of VAT.

Returns
• In the event of the purchaser not being entirely satisfied with their purchase, the following conditions apply:

• Firstly, telephone the Customer Service Team Member, tel: 08704 054 002 advising of the problem. A valid reason why the goods are to be returned must be made. When accepted, obtain a returns number, include this on all documents/packages.

• The letter/package is to be clearly addressed to 'Customer Service Department'. The returned goods must be received no later than 7 days from the date of delivery.

• We may charge the purchaser a re-stocking fee or recycling charge. This will be 15% of the invoice value.

• All items that the purchaser is returning are to be in their original packing, unopened and must be accompanied with a copy of the original invoice.

We will not accept goods:
• Which have been damaged because of improper handling or abuse, and/or

• Which have partly been opened, partly used or from which the seals or labels have been removed or tampered with.

These conditions do not affect your statutory rights.

Claims
Breakages and spoiled goods must be notified immediately. Non-arrival of goods must be notified within 5 working days of placing your order.

Sales and Pricing
Nutri-Link will only wholesale to practitioners. Registered patients of practitioners can order direct at retail prices. Nutri-Link reserves the right to alter prices without notice.